NailPause Support

Most questions are answered below. If yours is not, email us.

Quick answers

How do I restore NailPause Pro?

Open NailPause, go to Settings, choose NailPause Pro, then tap Restore. Make sure the device is signed in to the same Apple Account used for the original purchase.

How do I manage or cancel a subscription?

Apple manages subscriptions. Open iPhone Settings, tap your name, then Subscriptions, or use the Manage Subscriptions button below. Cancel at least 24 hours before renewal to avoid the next charge.

Where are my recovery photos and notes stored?

They stay locally on your device. NailPause does not upload your recovery photos, plan, notes, check-ins, or reflections. Deleting the app can permanently remove this local data.

Why is a widget not showing my latest progress?

Open NailPause once after updating your progress, then return to the Home or Lock Screen. iOS controls the final widget refresh schedule. If needed, remove and add the widget again.

Why did a reminder not arrive?

Check Settings → Notifications → NailPause and confirm notifications are allowed. Also review Focus modes and Scheduled Summary, which can delay a reminder.

Is NailPause medical treatment?

No. NailPause is a self-help and educational habit-support tool. It does not diagnose or treat a medical or mental health condition and does not replace qualified professional care.

Contact us

Email owlyglobal@gmail.com with your iOS version, NailPause app version, and a short description of what happened. Never email recovery photos or sensitive health information.

Support is provided in English. We aim to respond within three business days.